Users
Use this help site to manage your status and call forwarding, how to access and your messages, how to setup and manage your account and preferences.
User Home Page
See all 8 articlesGetting Started
- Introduction
- Interface Overview
- Key Notions
- Virtual Assistant Roles
- Do's and Don'ts
- User rights and permissions
Call Filtering & Forwarding
- Introduction
- Status
- Automatic Call Forwarding Status
- Manually Set Your Status
- Add a Status
- Delete a Status
Contacts
- Introduction
- Interface Overview
- View Contact Details
- Link Contacts to Your CRM
- View Communications with Contact
- Ways to Add Contacts
Call Logs
- Introduction
- Interface Overview
- View Call History
- Refresh Call Logs
- Dial a Phone Number from the Call Logs
- Delete Call Logs
Account Settings
Subscription
- Introduction
- Interface Overview
- International Telephone Rates
- View Details of Packages and Options
- Add a Smart Number
- Add Office Extensions
Phone Numbers
- Introduction
- Interface Overview
- Service Access Numbers (Virtual Assistant & Virtual Receptionist)
- Smart Numbers
- Phone Numbers
- Find Your Smart Number
Mail Access
- Introduction
- Setup Your Mail Access Connection
- Microsoft Office 365 Mail Access Connection
- Google G Suite Mail Access Connection
- Google Gmail Mail Access Connection
- Microsoft Exchange & Outlook Web App Mail Access Connection
Other Apps
Message Alerts
Quick User Guides
Initial Setup
Virtual Assistant
Profile
- Introduction
- Modify Profile Information
- Change Your Email Address
- Change your PIN
- Change your Language
- Change Your Time Zone
Faxes
See all 7 articlesCalendar
Reminders
- Introduction
- Interface Overview
- View Reminders
- Create Reminders
- Edit Reminders
- Deactivate / Activate Reminders
Text Messages (SMS)
- Introduction
- Interface Overview
- Read Text Messages
- Send Text Messages from the Web Portal
- Reply to a Text Message
- Delete Text Messages
Voice Messages
- Introduction
- Interface Overview
- Listen to Voice Messages
- Delete Voice Messages
- Download and Save a Voice Message
- Forward Voice Messages to Contacts
Shared Mailboxes
Voice Assistant Commands
How to interact with your voice assistant by phone
Set your call forwarding using voice commands
- Introduction
- Setting Your Status and Call Forwarding by Phone
- Set your Status by Phone
- To set your status to "In Meeting"
- To set your status to "Out-of-Office"
- To set your status to "unavailable"
Voice commands to access voicemail
Voice commands to access faxes
Voice commands to access call logs
- Introduction
- Listening to Call Logs by Phone
- To listen to your last calls received
- To listen to your last calls made
- To listen to your calls logs of today
- To listen to your calls logs of yesterday
Voice commands to call contacts
- Contacts Voice Commands - Introduction
- Contacts Used in the Voice Directory
- Personal Contacts
- Colleagues
- Company Contacts
- Contacts Synchronization
Voice commands to access emails
- Introduction
- Listen to your emails using voice commands
- Send Voice E-Mails to Contacts
- Forward E-Mails by Phone
- Reply to E-Mails by Phone
- Call Back the E-Mail Sender
Voice commands to check calendar
- Introduction
- Main Menu Commands
- Listen to your Appointments and Meetings
- Commands while listening to appointments and meetings
- Accept or Decline Meeting Requests
- To accept a meeting request
Voice commands to manage your profile
Voice commands to text messages
Mobile App
SMS Options
Voice commands to set reminders
WebPhone Dialer
- What is WebPhone?
- WebPhone Functions
- WebPhone on your Web Portal
- WebPhone on your Mobile App
- WebPhone Extension on your Browser
- Making Calls using WebPhone
DeskPhone Dialer
- Introduction
- What is DeskPhone?
- WebPhone Functions
- WebPhone on your Web Portal
- WebPhone on your Mobile App
- WebPhone Extension on your Browser