911 Option

You can enable the 911 option on any phone number in your account. Here is how:

911 on a User Number

To set the e911 option on a user smart number:

• Go Numbers under Settings of the user for whom you want to enable the 911 feature.
• If the number does not yet have the 911 option, edit the number and enable it. Fees may apply.
• Once, the number has the 911 option enabled, a 911 icon will be displayed on the right hand side of the number. 
• Click the 911 icon to view and edit 911 address for emergency localization.
• Click Save once done. The new address will be provisioned on the e911 service provider system.

911 on a Company Number 

To set the e911 option on a company main receptionist number:

• Go Receptionists then click on the receptionist profile for which you want to enable the 911 feature.
• Go to the Phone Numbers section in the Receptionist Properties page to view the list of phone numbers assigned to this virtual receptionist profile.
• If the number for which you want to enable the 911 feature does not yet have the 911 option, edit the number and enable it. Fees may apply.
• Once, the number has the 911 option enabled, a 911 icon will be displayed on the right hand side of the number. 
• Click the 911 icon to view and edit the 911 address for emergency localization.
• Click Save once done. The new address will be provisioned on the e911 service provider system.