You can view and change the list of agents assigned to a call queue from the Call Queues list. Remember that agents can be assigned to a queue without being registered to take calls on that queue.
From the list of Call Queues, click on the number of agents of a queue to view and edit its agents. The agents assigned to that queue are marked with a checkbox.
You can add or remove agents assigned to the selected call queue as follows:
- Check to assign an agent to the call queue;
- Uncheck to remove an agent from the queue;
Click Save when done.
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