Manage Call Queue Agents

You can view and change the list of agents assigned to a call queue from the Call Queues list. Remember that agents can be assigned to a queue without being registered to take calls on that queue. 

From the list of Call Queues, click on the number of agents of a queue to view and edit its agents. The agents assigned to that queue are marked with a checkbox.

You can add or remove agents assigned to the selected call queue as follows:

• Check to assign an agent to the call queue;
• Uncheck to remove an agent from the queue;

Click Save when done.