Introduction

Your virtual assistant sessions start as soon as you login by phone. Your assistant welcomes you and starts interacting with you in the language and dialog mode defined in your user profile. It speaks English and French and understands English and French speech commands. It can also interpret touchtone (DTMF) commands. During your sessions, you will be able to issue speech or touchtone commands to get what you want. As soon as you complete a command or sentence, the assistant interprets what you said using a pre-defined vocabulary. The Quick Reference Card available to you on your Web portal lists the speech and touchtone commands. Review the techniques and tips provided in this page to get the most out of your speech assistant.