Introduction

When a caller leaves you a voice message, the Virtual Assistant records it and makes it available to you on the Web Portal, Mobile App and by phone using touchtone or speech commands. It also sends you a copy of the voice message as an email with a .wav audio file attachment. If you subscribed to Voice Transcription services, it will also include a voice-to-text transcription of the message in the email.

Your voice messages can be managed at several locations:

• On the Web portal: You can access and manage your voice messages from the Home page on your Web portal by clicking the Voice Messages icon. The number of messages is indicated in parentheses. From the Voice Messages page, you can:
  1. Listen to voice messages.
  2. Delete voice messages.
  3. Download voice messages as .wav files to your computer.
  4. Forward voice messages to contacts and colleagues or any other recipient.
  5. Update / refresh the list of voice messages.
  6. Use the WebPhone to Call the person who left you the voice message.
• In your Inbox: By default, all voice messages are emailed to you. This way your inbox becomes a one-stop-shop to access, save, delete and manage your voice messages and faxes in addition to your emails.
• By phone using touchtone or speech commands: You can use the Virtual Assistant to access and manage your voice messages by phone using touchtone or speech commands. See Speech Commands To Access Your Voice Mail By Phone for details.
• On your Mobile App: You can also access and manage your voice messages from the Home page on your Mobile App by taping the  Voice Messages icon. See Mobile App for details.