Introduction

The Virtual Assistant uses the contacts in your voice directory group to call them, send them emails and text messages, invite them to meetings, and recognize them when they call you.

The contact voice access is available only to users whose subscription includes this feature. To add it to your subscription, see Subscriptions or contact your company account administrator.

If you are an employee in a company, you automatically get access to your company's corporate directory. You will be able to call them and send them voice emails as if they were in your own contact list. Optionally, you may also access the company's shared contacts (permission controlled by your company account administrator).

The number of contacts in your voice directory group is limited (default is 500) but you can ask your service administrator to increase your quota. A smaller voice directory group results in better name recognition. Limit the contacts in your voice directory to people with whom you most often communicate by phone, text or email. Not all contacts meet this criteria.

For information on contact voice commands, see Contacts Voice Commands.

From the Contacts page on the Web Portal, you can:

• View contact details.
• Add contacts manually, import them from a CSV file, from Google G Suite or Microsoft Exchange.
• Sync your contacts and groups with your Google G Suite or Microsoft Exchange accounts.
• Delete contacts.
• Edit contact information.
• Create groups, assign and unassign contacts to groups.
• Detect and fix badly formatted phone numbers.
• View your communications with contacts: calls, voicemail, faxes, text messages and recorded conversations.
• Connect your contacts to your CRM account for import / export.
• Link contacts to your CRM account for quick access.
• Dial a number using WebPhone.
• Export contact information to a CSV or PDF file.
• Sort, search and filter the list of contacts.