Virtual Receptionist service is a speech application that answers calls and directs them to people, departments or services in a company. People who call the company phone number are greeted using a custom company message before being offered the option to say the name of the person or service they want to reach (or enter the appropriate extension). Using speech recognition or touchtone commands, the Virtual Receptionist forwards the calls to the appropriate user or service using their call forwarding preferences (Smart Number service). Company members are users who subscribed using keys from the same company account. All company members are automatically included in the speech-enabled company directory. Members can belong to one or many groups that form sub-directories available for speech name dialing. Groups can represent any group of people in a company (sales department, technical support team, etc.). A company DID is required for the service.
Note that the Virtual Receptionist option is offered only to organizations or groups that have a company account on the Evatel system, and that company users can also be reached directly using their personal DID numbers (Smart Number service).
Use the following links to get answers to some common questions about Company Account Setup:
- What is a Group?
- How Can I Use Groups?
- How Do I Assign a Phone Number to our Company's Virtual Receptionist?
- Can Users Access their Virtual Assistant Account from the Virtual Receptionist?
- How Do I Forward Calls to Services?
- How Do I Forward Calls to Specific PBX Extensions or Telephone Numbers?
How does this help the callers?
People who call the company's phone number are greeted with a standard company message before being offered the option to say the name of the person or service they want to join (or enter the extension appropriate). Using speech and telephone key recognition, the Virtual Receptionist service routes calls to the appropriate user or service using their call forwarding preferences.
How can people use voice commands?
All members of the company are automatically included in the company's voice directory to be reachable by name. Members can belong to one or more groups that form subdirectories available for voice dialing. Groups can represent different teams or employees of a department or department within the company (sales department, technical support team, etc.).