Introduction

Call filtering and forwarding settings are used by the Virtual Assistant to determine how to route your incoming calls based on your status, who is calling, and the date and time of the call.

If you cannot be reached at the phone numbers specified in your call forwarding, the Virtual Assistant will offer the caller the option to leave you a voice mail. Once recorded, the voice message is stored in your account for you to access it on your desk phone, Web portal, mobile app and through your Virtual Assistant using voice commands. A copy of voice messages is sent to you by email as an attached audio file (with a text transcription if included in your subscription plan).

You can configure your call forwarding status from the Web portal, mobile app or by phone using the Virtual Assistant. Advanced call filtering and forwarding settings can only be configured on the Web portal.

On the Web portal, the Call Forwarding feature includes 4 sections:

• Status: This page allows you to specify how to handle your incoming calls based on your status (working, unavailable, in-meeting, out-of-office, etc.).
• Call options: This is where you configure general settings such as how to greet callers, announce your status to callers, etc.
• Schedules: Schedules are used by the Virtual Assistant to automatically determine your status (on vacation, working, after hours based on the date and time of the call. Schedules are also used for automatic call forwarding which is set as the default call handling rules.
• Test: Enables you to test your call forwarding for a specific date and time in the future.