Call Queues

This page lists the call queues defined for your call center activities. Click on a call queue name to view and edit its properties. To add a new call queue, click the New button then enter the call queue parameters. To view the list of agents assigned to a call queue, click on the number of its agents its  . Click Messages and Music-on-hold  to manage the audio messages and music played to callers waiting on hold. Click Activities  to display the activities of a call queue (available agents, busy agents, etc).

• What is a Call Queue?
• List of Call Queues
• Create a call queue
• Edit a call queue
• Manage call queue agents
• Manage the status of call queue agents 
• Display the activities of a call queue
• Edit the messages and music on hold of a call queue
  • Manage the messages on hold for a call queue
  • Select the music on hold for a call queue
• Set the internal number of a call queue
• Delete a call queue
• Export the list of call queues to a CSV file
• Export the list of call queues to a PDF file