Introduction

Your company account has been provisioned with a number of DIDs to answer calls for users and services. A DID is a telephone number that can be assigned to users or services. DID stands for Direct Inward Dialing. 

Evatel uses the DID as the called number that determines the actions to take for each incoming call. Unknown DIDs are answered with an error message. Company administrators can create or import DIDs, then assign them to users and services.

The common DID usage situations are described in the following links:

• Assigning a DID to the Evatel speech portal service (Virtual Assistant)
• Assigning a DID for the company's Virtual Receptionist service
• Assigning a DID to a user
• Assigning a DID to a third-party voice application

Go to Related Topics to get answers to some common questions about DIDs.

Each user can either have his/her own personal DID or have a virtual extension on the Virtual Receptionist of a company, or have both.