Logging Extensions in or out of a Queue

To log an extension in or out of a queue:

• Go the Call Center > Agents.
• To change the log in status of an extension:
  • Click on the icon indicating the login status of the extension you want to modify in the Login column. 
  • A popup window will ask you to confirm the change. Click OK to change the status of the agent.
• To change the log status of multiple extensions:
  • Select the extensions whose status you would like to change. 
  • Click on the Change button. 
  • A popup window will ask you to confirm the change. Click OK to change the status of the agent.