You can specify the Category and/or Sub-Folder of the company contacts to download from your mail server.By default Excendia uses All the contacts stored in the company Public Contacts folder including all categories and sub-folders. Here is how you can specify the sub-folder and/or the category of the company contacts to be used during your phone sessions:
- If your company contacts are in a sub-folder of your Public Contacts, enter the sub-folder name. By default, all the contacts in your Public Contacts folder and sub-folders will be used.
- If you have marked the contacts to be used with a specific category, enter the Category name. By default, all the contacts in your Public Contacts folder and/or sub-folder will be used regardless of their category.
- Click Submit Changes to validate the sub-folder and category of the contacts to be used by phone.
Web Portal checks that the information you entered is valid before saving your new contact access parameters. In case of errors, Web Portal displays the error message without changing the previously validated parameters.