Evatel is a speech-enabled virtual assistant that uses your telephone and messaging environments to give your employees more mobility and more productivity on the road using speech recognition and text synthesis technologies. It turns any phone into a portable office with a personal assistant. It answers calls and forwards them to users everywhere they go. It also gives them interactive speech access to their e-mails, appointments and address book by phone.
Evatel acts on two fronts:
One: Answer people who call your company or its employees
It answers people who call your company and offers them to say the name of the person or service they want to reach ( Virtual Receptionist service). It also answers people who call your employees on their direct line (DID) and routes their calls based on the employee's call forwarding preferences. It uses advanced call filtering and call routing rules to save time while making employees easily reachable for important customers. It checks their status (busy or available), their location (at the office, at home or on the road) and the type of caller before deciding how to handle their calls. It can give users the option to take or reject calls, and once they take a call, it gives them the option to conference in other people.
Two: Help employees when they call (Acts as their Personal Assistant)
It greets users when they call and executes their spoken commands such as checking their calendar, reading their e-mails, scheduling their appointments, calling or sending messages to their contacts, setting their phone status and call forwarding, dial telephone numbers for them, and reading their call logs with the option to call people back. The Evatel speech portal is where users order Evatel to perform a variety of tasks using speech commands over the telephone.
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