A menu is a state or step in the dialog interaction with the caller. A menu may or may not include the option to select a user from the company directory. Specific menu options can be added to offer callers the ability to navigate through menus, access services, or get transferred to specific users or telephone numbers. You can define and add a new Menu by clicking the Add New Menu button in the Virtual Receptionist page. A New Menu window opens displaying a menu definition form.
- In the Name field, enter the name you want to give to the new menu.
- In the field Load Users, select Yes if you want to make the users directory available in this menu. Choose No if you don't want callers to be transferred to users (company employees).
Click Submit to confirm the changes, or Cancel to close the window without any change. You can now Add Options to your New Menu if needed.