Virtual Assistant Service Setup

As the company administrator, you can setup the virtual assistant service assigned to your company account as follows:

• Click on the Services button in the Web Portal toolbar to open the Services page. The page displays list of services assigned to your company account.
• Click on the Virtual Assistant service name in the list. A Service properties window opens showing fields to define the virtual assistant service. Fill the service parameters as follows:
  • Extension (optional): The extension number assigned to the service. This enables callers to dial the service as an extension from the company's Virtual Receptionist service.
  • DID: The direct DID number assigned to the service. This enables users to dial the service directly from an outside line.
  • Name: The service name for reference purposes.
  • Active: Select Yes or No to set the service as active or inactive. Only active services can answer calls.
• Click Submit to confirm the changes or Cancel to exit without any change.