As the company administrator, you can assign DIDs to services such as the Virtual Receptionist (Auto-Attendant), the virtual assistant (Speech portal) or a custom IVR application from the DIDs view. (Note that you can also assign a DID to the Virtual Receptionist service from the Virtual Receptionist view):
- From the DIDs view , under the Unused DIDs tab, click on the Assign link corresponding to the DID that you want to assign.
An Assign DID window opens.
- Select Service in Type field, then select the Service to assign the DID to. You can select Virtual Receptionist or Virtual Assistant (Outlook-by-Phone) from the list of pre-defined services.
- Click Submit to assign the DID to the service, or Cancel to close the window out assigning the DID.
If the system is out of Unused DID numbers, you need to add or import new DIDs into the system before completing this operation.