Login FAQs

How do I change my admin password?

Go to Changing the Company Administrator Password in the Company Profile page to learn how you can change your password.

How do I change my admin e-mail address?

Go to Changing the Company Administrator E-Mail Address in the Company Profile page to learn how you can change your e-mail address.

How do I end my session?

Just click on Logout at the top right-hand side of your window and make sure that all Web Portal pages are closed.

What if I forgot my Password?

If you have forgotten your password, follow the next steps to get your password by e-mail:

Go to your Web Portal site
Click on Forgot?
Enter your e-mail address and answer any security questions

Click OK to have your password sent to your e-mail address.

Can Web Portal Remember my User ID?

Yes. You only need to check the Remember my User ID box if you want Web Portal to memorize your User ID in its cache so that you don't have to enter it the next time you want to login from the same computer.

Can Web Portal remember my Password (PIN)?

No. For security reasons, you always have to enter your password. Web Portal can only remember your User ID if you check the Remember my User ID box.

What happens if I get a Session Expired message?

For security reasons, your Web Portal session expires if it has been idle for a certain time (10 minutes by default). In this case, you will be directed to a page indicating Session expired. Please login again . Simply re-login to resume your session.

What if I remain on the Login Page?

You experience this situation when nothing happens after you type in your User ID and Password (PIN) and click Submit. This problem is usually caused by the Popup Blocker of your Internet Browser when it is enabled. Disable it and try again. The Popup Blocker option can be disabled under Tools on your Internet Explorer.

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