Online Help and Support

Like many people who start using a new technology, you might need some help on how to use the Evatel services efficiently. Voice recognition is a leading edge technology that has made a lot of progress over the past years. It enables people to command computers using their own voice. Speech technology is getting better and better in natural language understanding, but it still did not reach perfection. Research continues and Evatel will integrate newer technologies as they become available. In the meantime, quick reference cards and interactive practice sessions are offered to help users master the Exendia commands.

The best way for users to start is to read these express user guides. They contain a summary of the commands for different services. Have users download, view and print the quick reference card for everyday use.

Users can also get context-sensitive help while using specific functions. During phone sessions, the help is provided in the form of voice capsules and interactive practice sessions. On the Web, help is provided in the form of Web pages. In some cases, users may be offered the option to receive written instructions.