Managing group status

Defining the Operator User

From the main Virtual Receptionist page, select the user who will be assigned the operator role. Operators get all calls of people who have not been able to reach the person or service they want, or who specifically wanted to speak to the operator for information or help. Any user can be the Company Operator. You may even create a virtual user with multiple phone numbers and a specific call forwarding schedule to transfer calls to different people at different dates and times. Click Apply when finished.

Assigning a DID Number to your Virtual Receptionist

From the main Virtual Receptionist page, select the telephone number of your Virtual Receptionist service (usually, this is the company's main phone number). If the number is not in the list of DIDs assigned to your Company, you can select New and enter manually. Click Apply when finished.