From the Users page, you can view and change the account options of each user simply by clicking on the Options link of the selected user. A window will open, displaying the current option settings which you can modify as needed. Here are the options associated with each user account:
Click Submit to save the changes, or Cancel to close the window without saving the changes.
- Maximum Messages: This is the maximum number of messages downloaded by the system each time the user calls and request to access his/her mail messages.
- Maximum Contacts: This is the maximum number of personal contacts that the user is allowed to access by phone. These contacts are either downloaded from the user's mail server or managed on Web Portal.
- Maximum Voice Messages: Maximum number of voice messages that can be stored in the user's mailbox. This option applies only if the user's voicemail is stored on the virtual assistant's server.
- Account Expiry Date: Expiry date of the user's subscription. The user is notified by e-mail and when attempting to access the account or service. The user will not be able to use the service after this date.
- Authorize access to Company Public Contacts: Allow user to have access to the company's public contacts used by the virtual assistant.
- Account configuration by Administrator: Block the user from changing the account configuration. Only the administrator can do it.
- Assistant Stays on Calls:
Assistant stays on calls received to help in conferencing
If you choose to have your Virtual Assistant stay during calls, you will be able to do call conferencing and call transfers after answering a call. Press STAR-STAR to put the call on hold and go to your virtual assistant to setup the conference or call transfer.
Check the Virtual Assistant Stays on Calls Received checkbox if you want to have access to call conferencing and call transfer commands during calls received.
Assistant stays on the line during and after calls made
Select this option if you want Evatel to stay on the line while you are talking to people you called. his gives you the possibility to return to your phone session without having to hangup and call back. Choose one of the following options:
- Option Checked. Once activated, this feature enables you to go back to your phone session after each call. You will be able to perform other tasks including making many calls during the same phone session.
- Option Unchecked.If the option is disabled, all calls you make get you out of your phone session. You are no longer able to talk to your assistant during the call. You will have to call back and start a new phone session if you need to perform other tasks.
- Default SIP Credentials (Username and Password): Credentials submitted by the virtual assistant to authenticate the user with the SIP gateway when making calls on the user's behalf.
Click Submit to save the changes, or Cancel to close the window without saving the changes.
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