Change the Dialog Mode (Speech vs Touchtone Commands)

The dialog mode setting determines if you will interact with the Virtual Assistant.using the phone keypad only or a mix of voice commands and keypad entries.

• Touchtone Only: In this mode, only touchtone commands (dialing options on your phone keypad) are accepted by the Virtual Assistant. Speech commands are ignored. This mode can be practical in noisy environments.
  
  
• Speech and Touchtone: In this mode, you can use speech and touchtone commands interchangeably during the same phone session. In this mode, the Virtual Assistant will be listening and interpreting any audio or tone it gets.

You can switch interaction modes on the fly directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are available only in touchtone.