Manually Configure Mail Access Connection

Your email account may not be managed on a known email server or service provider. In such case, the only way to configure your mail access connection is to manually enter its detailed access parameters. You may also choose the I don't know option to have the system try a variety of mail access parameters and protocols to attempt establishing a valid mail access connection.

To configure the mail access connection to your email account:

1. Get the required information
2. Configure the mail access connection

Required Information

To manually setup a mail access connection, you will need the following information:

• Your email Username
• Your email Password
• Your mail access protocol: POP3 or IMAP
• Any mail access authentication (SSL) required: Yes or no
• Incoming server address (POP3 or IMAP): Example: mail.companyname.com or https://webmail.companynamea.com.
• Incoming port number: Usually 110 (non-SSL) or 995 (SSL) for POP, and 143 (non-SSL) or 993 (SSL) for IMAP
• Outgoing server address (SMTP): Example: mail.companyname.com or https://webmail.companynamea.com.
• Outgoing port number: Usually 25 (non-SSL) or 465 (SSL) for both POP and IMAP.

See Detailed Connection Fields for a description of each field.

Configure the Mail Access Connection Manually

Follow the instructions below if your emails are managed on an unknown email server or service provider or if you need to manually configure your mail access connection:

• Click Settings > Mail Access in the main menu.
• Enter or update your username and password at the top of the section.
• Select the Settings radio button.
• Enter the required information in the various fields. See Detailed Connection Fields for details.
• Click Submit.

The system uses the information that you provide to connect to your email account. The results of each validation step are displayed including any errors. If the connection is successful, you will receive a test email message confirming that your mail access connection setup is successful.

If the connection fails, verify that you have properly entered your account information and try again. You may need to choose the I don't know option to have the system try a variety of mail access parameters and protocols to attempt establishing a valid mail access connection. You can also see Troubleshooting Mail Access Connection for details.

POP3 and IMAP servers DO NOT host contacts. You must therefore store and manage your voice directory contacts on the Web Portal where you can import your existing contacts from CSV files. See Import Contacts for details.