The I don't know mail access option is for users who don't know the configuration parameters to access their email account. Choose the I don't know option to have the system try a variety of mail access parameters and protocols to attempt establishing a valid mail access connection to your email account.
To have the system try various parameters to setup your mail access connection, you will need the following information:
- Your email Username
- Your email Password
- Your email address
Follow the instructions below if you want the system to try various parameters and protocols to attempt establishing a valid mail access connection to your email account:
- Click Settings > Mail Access in the main menu.
- Enter or update your username and password at the top of the section.
- Select the I don't know radio button.
- Click Submit.
The system uses any information that you provided as well as different protocols (POP3, IMAP, OWA), URLs and security parameters (HTTP, HTTPS) to connect to your email account. The results are displayed including any errors. If the connection is successful, you will receive a test email message confirming that your mail access connection setup is successful.
If the connection fails, verify that you have properly entered your account information and try again. You may need to manually configure the mail access parameters. You can also see Troubleshooting Mail Access Connection for details.