Key Notions

There are 2 key concepts that you must first grasp before you start using your new Evatel services:

Smart Number - A single phone number for all your communications (voice, fax and texts)

People only need to dial your Smart Number to call you or send you faxes and text messages. Calls will reach you at the location of your choice. When people dial your Smart Number, the Virtual Assistant uses your status and call forwarding settings to answer and route your incoming calls efficiently. These settings are:

• Your current status: Working, Out-of-office, In-meeting, Not available or any other personal status profile. See Status Profiles for details.
• Your phone numbers: all the phone numbers where you want to be reached. Use the Web portal to manage them. The Virtual Assistant uses these numbers to route calls to you and to identify you when you call. See Phone Numbers for details.
• Your Call Filtering Preferences:  rules that specify which groups of callers can reach you and if the importance of their call needs to be checked before routing the call to you. Call Filtering preferences specify how to handle your incoming calls for each status. See Call Filtering for details. 
• Your Call Forwarding Schedules: define how your incoming calls will be handled during recurring and scheduled periods (weekdays, weekends, special events, etc). For each period, you specify the status profile to be used for call filtering and call forwarding. This could mean reaching you at different phone numbers or having calls go directly to your voice mail. See Call Forwarding Schedules for details.

Unified Messaging - A single inbox for all your communications

Unified messaging is the integration of different types of communications (email, SMS, fax and voicemail) into a single message store. Your Virtual Assistant enables you to receive calls, faxes and SMS messages on the same Smart Number and makes your voicemail, faxes and SMS text messages accessible to you on your Web portal, Mobile app, speech commands on any phone, deskphone keypad, and in your Inbox with other emails.

By default, the Virtual Assistant saves your faxes as PDF documents and voice messages as .WAV audio files before emailing them to you. In doing so, the Inbox where you traditionally receive your emails becomes a one-stop-shop to access and manage your voice messages, faxes, text messages as well as your emails.