The Virtual Assistant roles are twofold:
- IT ANSWERS PEOPLE WHO CALL YOU
It answers people who call you and routes their calls to you based on your preferences. If the call is a fax, it stores it in your mailbox and notifies you. If the call is a text message, it receives it and communicates it to you, either reading it to you on the phone if you are driving, sending it to your Web portal, Mobile app and your mailbox. For regular phone calls, it uses advanced call filtering and call forwarding rules to make you easily reachable for important calls while avoiding unsolicited ones. It checks your status (busy or available) and the type of caller before deciding how to handle your calls. It can also give you the option to take or reject calls.
- IT EXECUTES YOUR COMMANDS WHEN YOU CALL (LIKE A PERSONAL ASSISTANT)
It greets you when you call and executes your commands such as checking your calendar, reading your messages, scheduling appointments, calling or sending messages to your contacts, changing your status and call forwarding, dialing numbers for you, telling you who called you and giving you the option to call people back, etc.
To accomplish these tasks:
- The Virtual Assistant must know where to reach you (at what phone numbers and when).
- You must enable your Virtual Assistant to access your emails, calendar and contacts.
Before you start using the Virtual Assistant, you will need to login to the Web portal and configure your account (email connection, phone numbers, contacts, etc). See Ready to Start? below for links on how to get started.