Phone Number FAQ

Callers who cannot reach you on your Smart Number will be offered the option to leave you a voice message just as they would leave it on a traditional voice mail or answering machine.

Your voice messages exist in two locations:

• In your Inbox: By default, a copy of each voice message that you receive is emailed to you. This turns your inbox into a one-stop-shop to access and manage your voice messages, faxes together with your emails.
• On the Virtual Assistant system: The Virtual Assistant records and stores your voice messages on its servers and enables you to access them and manage them on the Web Portal, mobile app or by phone using speech or touchtone commands.

You can access your voice messages in different ways and on many devices:

• On the Virtual Assistant system: The Virtual Assistant keeps copies of voice messages that you already received by email. It allows you to access and manage voice messages independently of your Inbox via the Web Portal or by phone.
• In your Inbox: By default, you receive all your voice messages as emails so you can listen to them and manage them from your favorite email software.
• On your Web Portal: You can access and manage your voice messages on the Home page dashboard of your Web Portal. Click on the Voice Messages icon to access them.
• On your mobile app: You can access and manage your voice messages on the Home page dashboard of your Mobile App. Tap on the Voice Messages icon to access them.
• Using your Virtual Assistant: Use touchtone or speech commands to hear your voice messages, forward them to your contacts and colleagues or delete them.

See Voice Messages for details.

No. But some companies still block .WAV file attachments because of their size and their suspected content. In fact, voice messages from your Virtual Assistant service are standard .WAV files recorded at a rate of 8K bytes (kilobytes) per second. Most voice messages take less than 90 seconds, which represents a maximum of 720K.