This page displays the history of your calls received and made with the following information:
COLUMN HEADING |
DESCRIPTION |
|---|---|
Checkbox |
Check the box next to one or several items in order to apply certain actions (ex: export lists). |
Status |
This field uses icons to indicate the call completion status:
|
Call Start |
Displays the date and time when the call started (in the format YYYY-MM-DD HH:MM:SS). |
Caller Number |
Phone number from which the call was made. For calls you made, this field shows the phone number from which you made the call. Clicking this link will dial the phone number using WebPhone. |
Caller |
Name of the person who made the call. This field displays your name for calls you made or the name of the person who called you. |
Dialed Number |
Number dialed by the caller. This field displays your Smart Number for calls you received or the number that you dialed to call someone. Clicking this link will dial the phone number using WebPhone. |
Called Name |
Name of the person called. This field displays your name for calls you received or the name of the contact that you called. |
Forwarded To(calls received only) |
Number where the system tried to reach you as specified in your status profile under Call Forwarding. This field contains the phone number that was dialed to reach you (i.e. your mobile number, your office extension or Mobile App). Clicking this link will dial the phone number using WebPhone. |
Duration |
Time spent on the call (in the format HH:MM:SS) from the call connection to the call disconnection (hung up). |
TP |
|
HOP |
|
Call ID |
: The parties were not connected and there was no voice mail left.
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