Direct Call Forwarding

Direct call forwarding allows you to forward all incoming calls to a specific destination and bypass the sophisticated status-based call handling process. You simply choose a single destination where the Virtual Assistant must direct all incoming calls, regardless of the date, time or type of caller.

The Virtual Assistant populates your account with predefined direct call forwarding statuses based on your list of phone numbers. To send all your incoming calls to a specific destination:

• From the main menu, click Call Forwarding > Status.
• Click the status dropdown list and select the appropriate status identified by a  green arrow (All Calls to Voice Mail, All Calls to Mobile, etc.). These statuses are populated from your list of phone numbers found under Settings > Phone Numbers. If you wish to forward your calls to a phone number that is not in the list, you will need to first add the number in your locations. See Phone Numbers for details.
• All calls will be directed to the selected location.

Note: Direct Call Forwarding does not use call filtering.