You can choose to play a message while the Virtual Assistant is transferring a call to you or to a colleague. Options include playing the default system message, a custom message or no message at all.
Separate audio message settings apply to calls transferred to you and calls transferred to a colleague (if you are using a company employee account).
- None: Do not play a message. Calls will simply be routed without playing a message.
- System Message: The default system message will be played to people who call you. Click the audio icon to listen to the default system message in English and in French.
- My Personal Message: Select this option to play your custom message to people who call you. If you want to change your custom message, you can either select a different one from the dropdown list of available custom and system prompts or use one of the methods to create a new one. See Add a Custom Voice Message for details.
There are different methods to create and use custom voice messages to greet people who call you:
- You can record the audio message yourself on the phone using the REC service. You can choose to either dial the REC service on a phone number or internal extension, or you can also have the system call you and offer you to record your custom voice prompt using REC. The newly recorded custom message will automatically be saved and assigned to its selected use.
- You can upload an existing audio file. You can choose to upload an audio file that has been previously recorded in WAV format.
- Click Upload Message to upload a custom voice prompt to your account.
- Click the Choose File button to select the files containing the custom messages in English and in French.
- Click Submit to upload the custom message and have it automatically saved and assigned to its selected use.
- Once the file is uploaded, click the audio icon to listen to the custom messages in English and in French.
To record a WAV file yourself without using the built-in REC service, you need to be familiar with the audio recording tools available on your computer. These tools depend on the type of computer and operating system used. Below are links to the common tools used to record WAV files: