The User ID is a unique numeric identifier automatically assigned to your account at its creation. To login to your account on the Web Portal, you must provide your User ID or email address together with your numeric PIN (Personal Identification Number). Your numeric User ID is also required to login to your account by phone and start a session with your Virtual Assistant. You cannot change your User ID.
The PIN is a confidential numeric code of 4 to 12 digits that identifies you when combined with your User ID or email address. You must provide your PIN in order to access the Virtual Assistant services on the Web Portal or by phone. You can change your PIN at any time on the Web Portal or by phone.
For security purposes, the Web Portal does not display your PIN. If you do not remember your PIN, you can click the Forgot? link in the login page. An email will be sent to you with your account credentials.
The Billing Account is the alpha-numeric Customer Account Number (CAN) associated with your subscription if you are the one paying for your account. Click the Check my Billing hyperlink next to the Customer Account Number to view bills and modify your billing information (payment method, credit details).
Select Male or Female in the gender dropdown field.
Select an option from the Salutation dropdown field.
First and Last Name
This field must always contain exact information about your name for billing purposes. This information is also useful when corresponding with you or when the Virtual Assistant communicates with your contacts on your behalf.
The web and speech interfaces are available in English and French. You can change your interface language at any time. Any language change applies to the user interface of your Web Portal as well as to the dialog language with your Virtual Assistant.
The email address in this field is the address that you provided when subscribing to the service. Your email address is used to send you information about your account (User ID, PIN, access number, and other notifications) as well as send you faxes, voice mail and text messages if you subscribed to Smart Number.
On your birthday, you will hear a short happy birthday message when interacting with the Virtual Assistant.
The time zone is used by the Virtual Assistant to adjust for time-based services such as your call forwarding schedules and reminders. Remember to change your time zone when traveling abroad to adapt your Virtual Assistant services to the time zone of your new geographical location.
You can edit the text used as your signature for messages sent by the Virtual Assistant on your behalf.
Your address, city, state/province and country must always contain exact information for billing purposes and to contact you when needed. This is the address used by default if you call emergency services (911).